Terms of Service

These Terms of Service ("Terms") govern your access to and use of services provided by Aperio ("we," "us," or "our"). By booking a call, signing a proposal, or engaging with our services, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree with any part, you should not use our services.

1. Description of Services

Aperio provides AI automation services for businesses, including but not limited to:

• AI-driven client acquisition and outreach systems
• Custom AI agents for repeatable business processes
• Workflow automations built with tools such as n8n and Make
• Custom software, web, and app development
• AI consulting and automation strategy

Services are delivered as scoped engagements tailored to your business. The specific scope, deliverables, and timeline are outlined in your individual engagement agreement or proposal.

2. Eligibility

Our services are intended for adults (18 years or older) who operate or intend to operate a legitimate business. By using our services, you represent that:

• You are at least 18 years of age
• You have the legal authority to enter into this agreement
• You will use our services only for lawful business purposes

3. Strategy Sessions

Booking a free strategy session does not create any obligation on either party to enter into a paid engagement. Strategy sessions are exploratory conversations to assess fit and discuss potential approaches. No advice given during a free strategy session constitutes professional advice or a guarantee of results.

4. Payment Terms

Pricing for our services is discussed and agreed upon during the proposal and onboarding process. Unless otherwise specified in your individual agreement:

• Payment is due prior to the start of the engagement or according to the payment schedule outlined in your agreement
• All payments are in US Dollars (USD)
• Invoices not paid within 7 days of the due date may result in a pause or suspension of services

5. Fees, Refunds, and Our Money Back Guarantee

We offer a money back guarantee on our build engagements. If the system we deliver does not work as agreed, you can request a full refund of the fees paid for that engagement. The specific guarantee window and the conditions that apply are set out in your individual engagement agreement or proposal, since scope and deliverables vary by project. Where your agreement is silent, the guarantee runs for 30 days from the date the system goes live.

Two things we ask in return:

• Refund requests must be submitted in writing to sergej@aperioscale.com within the guarantee window
• You give us a reasonable opportunity to fix the problem first, since most issues are faster to solve than to refund

The guarantee covers our work. It does not guarantee specific revenue amounts, lead volumes, or business outcomes, because those depend on your business, your market, and how the delivered systems are used and maintained.

6. Intellectual Property

Your systems: you retain full ownership of the automations, agents, workflows, software, and other deliverables built specifically for your business once fees for that engagement are paid in full. We make no claim to ownership of your business, data, or delivered systems.

Our materials: all frameworks, templates, reusable code, playbooks, and methodologies we use to build your systems that are not custom to your business remain our proprietary intellectual property. You are granted a personal, non-transferable license to use these materials for your own business. You may not resell, sublicense, or distribute our materials to third parties.

7. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement. You agree not to share our proprietary frameworks or methodologies with competitors or publish them publicly. We agree to keep your business information, data, and systems confidential.

8. Client Responsibilities

You are responsible for:

• Actively participating in all scheduled calls and sessions
• Providing timely feedback on deliverables and materials
• Granting access to the tools, accounts, and data needed to build and operate your systems
• Maintaining your accounts and subscriptions in good standing
• Complying with the terms of service of any third-party platforms your systems connect to, including email providers, CRMs, and AI tool providers
• Ensuring any data or claims you provide us are accurate and that your use of our systems complies with applicable law

9. Limitation of Liability

To the maximum extent permitted by applicable law, Aperio's total liability to you for any claims arising from or related to these Terms or our services shall not exceed the total fees you have paid to us in the 12 months preceding the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of profits, loss of business opportunity, or loss of data, even if advised of the possibility of such damages.

10. Disclaimer of Warranties

Our services are provided "as is" and "as available." We make no warranties, express or implied, regarding the fitness of our services for a particular purpose or that our services will meet your specific expectations. Results vary based on your business, market conditions, and the scope of the engagement.

11. Termination

Either party may terminate the engagement by providing written notice. If you terminate before completion without cause, refund eligibility is determined by the terms in Section 5. We reserve the right to terminate your access to services immediately and without refund if you violate these Terms, engage in fraudulent activity, or act in a manner harmful to Aperio or other clients.

12. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If unresolved, disputes shall be submitted to binding arbitration before a mutually agreed arbitrator.

13. Changes to These Terms

We may update these Terms from time to time. We will notify active clients of material changes via email. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, please contact us at:

• Email: sergej@aperioscale.com
• Website: aperioscale.com